Mobile Banking Upgrade
Welcome to Our Next Generation of Mobile Banking*
We’re updating our technology to bring you enhancements and are excited to share them with you. You’ll enjoy new features and money management tools designed to make digital banking more streamlined.
- Quickly See Who You're Paying
Merchant icons help you quickly scan your transactions and see where your money is going. - Easily Track Finances
Get a 360-degree view of your money, set spending categories, create a budget, monitor your credit and more. - Move Money Faster
Go to the Move Money tab to make transfers, payments and other transactions—all from one easy-to-find location. - Protect Your Accounts
Your security is our top priority. We monitor your accounts 24/7 using state-of-the-art fraud prevention systems.
See What's New
View our digital banking tutorials and step-by-step guidance on the new features.
FAQs
Why is the mobile app* changing?
It’s our goal to find ways to make managing your money simpler and easier. And, many of our updates are thanks to feedback from members like you! The upgrade will add new features for a more streamlined mobile banking experience.
When will my mobile app update?
Android users will get the update early this summer, and IOS will follow later this summer.
Does the new mobile app* have the same level of security?
Yes! Your account security is a top priority, and that won't change.
How do I access the new mobile app?*
Depending on your settings, your app will either automatically update, or you may need to download manually. Make sure you have the most up-to-date version for the best experience.
What changes can I expect with the mobile app* update?
In the upcoming weeks, we’ll continually release updates. However, some of the existing features you’re familiar with might change. See what’s different and how to perform tasks on the new site. If you need further assistance, you can send your question through chat, call the contact center at 1-888-842-6328, visit your nearest branch or send an eMessage.
What do I need to know about the upgrade? Will my scheduled transactions and data still be available?
No action is needed on your part, but here are some things to keep in mind.
- Your username and password will remain the same. If you don't remember your password, we suggest resetting it beforehand as you'll be asked to input your credentials upon first use.
- Your data won't change. Zelle® access, as well as any scheduled move money transactions (including bills you've set up in bill pay) and statement history will all remain unchanged.
Why am I limited to how much I can pay towards my credit card?
Because your security is our top priority, you'll now only be able to pay up to 105% of your current balance in an effort to prevent fraud and accidental overpayments.
Will my existing notifications and payments still work?
Yes, all your current notifications and scheduled transactions (including bills) will transfer over. And, you’ll still have access to all the additional custom notifications you know and love.
My mobile app stopped working. Why am I no longer able to use it?
You may be using a device or operating system that is no longer supported by the updated mobile app. Please try updating your device to the latest version or go to navyfederal.org and sign in to online banking for the best experience.
Disclosures
All product and company names and logos are trademarks or registered trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Zelle® and the Zelle®-related marks are wholly owned by Early Warning Services, LLC and are used herein under license.