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Misplaced Your Card? Freeze It Now

If you've ever reached for your wallet to discover your card isn't where you thought it was, this feature is for you. Now, when you temporarily misplace your Navy Federal Credit or Debit Card, you can freeze the card while you locate it. Once you locate the card, you can unfreeze it in seconds from the mobile app* and continue using it as you did before it was frozen.

A Quick Fix

Freezing your card isn't a notification that your card is lost or stolen, or that there have been unauthorized transactions on your account. It's simply a way to confirm no transactions can be made until you find your card. 

Report a lost card or fraudulent transaction here.

How to Freeze and Unfreeze From Your Mobile App

  1. Step 1

    From the Accounts page,  select the corresponding checking account to freeze your debit card, or select the credit card you want to freeze.

    select checking account

  2. Step 2

    Select Manage Cards.

    select manage cards

  3. Step 3

    Select Freeze Card from the next menu.

    select freeze card

  4. Step 4

    Slide the button beneath the card you would like to freeze to the right. The card will then appear with a frozen icon.

    slide button

  5. Step 5

    To unfreeze a card, follow steps 1-3. Slide the button beneath the card to the left. Your card will immediately unfreeze and you can resume using it as normal.

    slide button back

FAQs

When you temporarily misplace your credit or debit card, you can freeze access until you find your card. Once you locate the card, you can unfreeze it in seconds on the mobile app and continue using it as you did before it was frozen.