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Our Commitment

Whether it’s online, or over the phone, at the ATM or in person, Navy Federal is focused on ensuring our members all have equal access to our products and services. As part of that commitment, we’re also focused on ensuring all our web content meets the Web Content Accessibility Guidelines (WCAG) 2.0 AA. Providing an accessible digital experience is core to our mission.

  • Need Assistance: Our team is here to help. Connect with us 24/7 at 1-888-842-6328. Feel free to contact us by secure message, in person or by chat, social media or mail as well. 
  • Tools & Documents: We also offer a variety of auxiliary aids and services to better communicate with members who may require them. If you need accessible statements or tax documents, we have you covered as well.

Accessible Banking Options

Mobile and Online

For members who have difficulty visiting a branch or using the phone, Navy Federal’s mobile and online channels serve as a useful alternative to access our products and services. Navy Federal maintains mobile and browser application compatibility with industry standards and guidelines.

Accessible features include:

  • mobile apps compatible with Android™ & iOS® accessibility software
  • keyboard-accessible links
  • color contrast for users with vision impairments
  • text hierarchy to distinguish headlines from content and notation text
  • descriptive links
  • online chat and eMessaging
  • captioned multimedia

To improve your web experience, we recommend utilizing your operating system or browser’s native accessibility tools. Learn more about the browsers we support. We’re continuing to update our mobile and online platforms to provide greater usability.

Branch

Our branches are designed to meet all federal, state and local standards for accessibility. Visitors who have difficulty entering or navigating our branches may request assistance from our branch greeter or any branch employee. We also welcome service animals.

ATM

For users with visual impairments, our ATMs offer tactile input controls with symbols, ascending/descending keypads with visual contrast, Braille instructions, a headset port with verbal instructions and speech mode controls.

Phone & Web Chat

Members with hearing impairments are encouraged to contact us via the 711 dial code. For more information, visit the Federal Communications Commission (FCC).

Suggestions for Improvement

If you have suggestions for how Navy Federal or our site could better serve you, please let us know. Visit our Contact Us page for a list of ways to provide feedback.

Contact Us

Disclosures

Android is a trademark of Google LLC.

iOS is a trademark or registered trademark of Cisco Systems, Inc. in the U.S. and certain other countries and is used under license.