Ways to Bank With Us

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You Have Options

Everyone likes to bank differently. Do you like the convenience of using an app or managing your account online? Maybe you’d prefer a quick trip to an ATM or need personalized service at a branch or with live phone support.

At Navy Federal, you have options—you don’t have to choose just one!

Manage Your Account

Manage Your Account
	Mobile App*	Online Banking	Phone (live support)	Phone (automated)	Online Chat*	Branch	ATM
Check account balance	✓ Available	✓ Available	✓ Available	✓ Available	✓ Available	✓ Available	✓ Available
Order cashier's checks	✓ Available	✓ Available	✓ Available	Not available	Not available	✓ Available	Not available
Order personal/ business checks	Not available	✓ Available	✓ Available	Not available	Not available	✓ Available	Not available
Statements	✓ Available	✓ Available	✓ Available	Not available	✓ Available	✓^{Footnote 1} Available	Not available
Account transaction activity	✓ Available	✓ Available	✓ Available	✓ Available	✓ Available	✓^{Footnote 1}	Not available
Disputes/Fraud	Not available	✓ Available	✓ Available	Not available	Not available	✓ Available	Not available
Set up account notifications	✓ Available	✓ Available	✓ Available	Not available	✓ Available	✓ Available	Not available
Update personal information	✓ Available	✓ Available	✓ Available	Not available	Not available	✓ Available	Not available
Enroll in digital banking*	✓ Available	✓ Available	✓ Available	Not available	Not available	✓^{Footnote 1}	Not available
Locate a branch	✓ Available	✓ Available	✓ Available	✓ Available	✓ Available	✓ Available	Not available

Manage Your Card

Manage Your Card
	Mobile App*	Online Banking	Phone (live support)	Phone (automated)	Online Chat*	Branch	ATM
Cash advance (Navy Federal Card)	✓ Available	✓ Available	✓ Available	Not available	Not available	✓ Available	✓ Available
Activate a debit card	✓ Available	✓ Available	✓ Available	✓ Available	✓ Available	Not available	✓
Replace a debit card	✓ Available	✓ Available	✓ Available	✓ Available	✓ Available	✓ Available	Not available
Request a new debit card	✓ Available	✓ Available	✓ Available	✓ Available	✓ Available	✓ Available	Not available
Change debit PIN	✓ Available	✓ Available	✓ Available	Not available	Not available	✓ Available	Not available
Activate a credit card	✓ Available	✓ Available	✓ Available	✓ Available	Not available	✓ Available	Not available
Change credit card PIN	✓ Available	✓ Available	✓ Available	✓ Available	Not available	✓ Available	Not available
Increase credit card limit	✓ Available	✓ Available	✓ Available	Not available	Not available	✓^{Footnote 1} Available	Not available
Request a new credit card	Not available	Not available	✓ Available	Not available	✓ Available	✓ Available	Not available
Replace a credit card	Not available	Not available	✓ Available	Not available	✓ Available	Not available	Not available
Freeze/unfreeze card	✓ Available	✓ Available	✓ Available	Not available	✓ Available	✓ Available	Not available
Report a debit or credit card lost or stolen	Not available	Not available	✓ Available	Not available	Not available	Available	Not available
Set up card notifications	✓ Available	✓ Available	✓ Available	Not available	✓ Available	✓^{Footnote 1} Available	Not available
Set up travel notifications	✓ Available	✓ Available	✓ Available	Not available	✓ Available	✓^{Footnote 1} Available	Not available
Gift cards^⬥	Not available	Available	✓ Available	Not available	Not available	✓ Available	Not available

Make Payments/Transfers

Make Payments/Transfers
	Mobile App*	Online Banking	Phone (live support)	Phone (automated)	Online Chat*	Branch	ATM
Bill Pay (external biller) setup/questions	✓ Available	✓ Available	✓ Available	Not available	✓ Available	✓ Available	Not available
Payments (Navy Federal accounts)	✓ Available	✓ Available	✓ Available	✓ Available	Not available	✓ Available	✓ Available
Transfer money between Navy Federal accounts	✓ Available	✓ Available	✓ Available	✓ Available	Not available	✓ Available	✓ Available
Transfer money to another NFCU member	✓ Available	✓ Available Available	✓ Available	Not available	✓ Available	✓ Available	Not available
Transfer funds outside Navy Federal	✓ Available	✓ Available Available	✓ Available	Not available	Not available	✓ Available	Not available
Wire transfers	Not available	Not available	✓ Available	Not available	Not available	✓^{Footnote 1} Available	Not available
Western Union	Not available	Not available	✓ Available	Not available	Not available	✓^{Footnote 1} Available	Not available

Deposit/Withdraw Funds

Deposit/Withdraw Funds
	Mobile App*	Online Banking	Phone (live support)	Phone (automated)	Online Chat*	Branch	ATM
Deposit a check	✓ Available	Not available	Not available	Not available	Not available	✓ Available	✓ Available
Withdraw cash	Not available	Not available	Not available	Not available	Not available	✓ Available	✓ Available
Deposit cash	Not available	Not available	Not available	Not available	Not available	✓ Available	✓ Available

Submit Applications

Submit Applications
	Mobile App*	Online Banking	Phone (live support)	Phone (automated)	Online Chat*	Branch	ATM
Membership application	Available	Available	✓ Available	Not available	Not available	✓^{Footnote 1} Available	Not available
Credit card application	✓ Available	✓ Available	✓ Available	Not available	Not available	✓^{Footnote 1} Available	Not available
Auto loan application	✓ Available	✓ Available	✓ Available	Not available	Not available	✓^{Footnote 1} Available	Not available
Student loan application	Not available	Available	✓ Available	Not available	Not available	✓^{Footnote 1} Available	Not available
Personal loan application	✓ Available	✓ Available	✓ Available	Not available	Not available	✓^{Footnote 1} Available	Not available
Mortgage application	✓Available	✓ Available	✓ Available	Not available	Not available	✓^{Footnote 1} Available	Not available
Home equity loan application	✓Available	✓Available	✓ Available	Not available	Not available	✓^{Footnote 1} Available	Not available
Open Checking, Savings, Money Market Savings account	✓ Available	✓ Available	✓ Available	Not available	✓ Available	✓^{Footnote 1} Available	Not available
Open certificate/ Certificate maintenance	✓ Available	✓ Available	✓ Available	Not available	✓ Available	✓^{Footnote 1} Available	Not available
Open IRA account	Not available	✓ Available	✓ Available	Not available	Not available	✓^{Footnote 1} Available	Not available

About Your Banking Options

In App

Manage your accounts anytime, anywhere with our mobile app,* an all-in-one personal finance tool for Apple® and Android™ devices.
Online

Access your accounts conveniently and securely by signing in to digital banking* through your web browser.
In Branch

Find a branch or ATM location in your area for in-person service. Skip the lines by booking an appointment online before you go.
On the Phone

Talk to a real person, anytime you need it, by reaching out to our stateside call center at 1-888-842-6328.
Via eMessage

Send us a secure message by signing in to digital banking. Simply select Messages, then Send us a message.
With Live Chat

To get questions answered by one of our representatives in real time, look for the chat icon on certain pages.