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Frequently Asked Questions
Who is eligible for membership?
Eligibility depends on a few variables. Veterans, retired servicemembers and Active Duty in all branches of the armed forces are eligible for membership. That includes:
- Active Duty members of the Army, Marine Corps, Navy, Air Force, Coast Guard, National Guard and Space Force
- Delayed Entry Program (DEP) candidates
- DoD (Department of Defense) officer candidate/ROTC
- DoD Reservists
- Veterans, retirees and annuitants
Our field of membership also covers DoD civilian personnel who support our armed forces. This includes:
- DoD civilian employees
- U.S. Government employees assigned to DoD installations
- DoD contractors assigned to U.S. Government installations
- DoD civilian retirees and annuitants
Eligibility also extends to certain family members of those who meet this criteria. See details below or for more information, visit our Membership Eligibility page.
How can I become a business member?
How do I add a joint owner to my account?
How can I request a credit limit increase?
How do I apply for an auto loan?
What’s the difference between a billing dispute and a fraud claim?
How can I get preapproved for a mortgage?
Disclosures
Zelle® and the Zelle®-related marks are wholly owned by Early Warning Services, LLC and are used herein under license.