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How to Manage Your Security

Bank confidently with enhanced security features. Each option is fast and easy to set up, and together, they help you protect your money and data.

Download Our Mobile App*

One of the best things about our mobile app is that you can do most of the things you’d normally do at a branch or ATM—anytime, anywhere. Plus, it makes setting up our enhanced security features a breeze.

Switch to VoiceID

No need to remember a password. Use your voice to verify your identity when you call us—it’s as unique as your fingerprint. And, it’s easy to set up.

Just call us at 1-888-842-6328, and we’ll do the rest!

Set Up Notifications

Stay on top of your account activity by setting up customizable notifications.  You choose when you want to be alerted, like whenever a charge gets made, your paycheck gets deposited, your balance is getting low or you go over the spending limit you set.

MOBILE

  1. Sign in to the mobile app* and select More.
  2. Select Settings and then Notification Settings.
  3. Select the tab you want: Accounts, Cards or Security. Note: For account or card notifications, you’ll need to select the specific card or account.
  4. Choose how you want to be notified (push, text or email) and tap Save. 

Freeze and Unfreeze Your Card

Whether you've misplaced your credit or debit cardFootnote 1 or suspect you’re a victim of fraud, you can freeze your card in seconds so no one else can use it. If you’re freezing your card because you suspect fraud, call us immediately at 1-888-842-6328.

Find your card or no longer suspect fraud? You can unfreeze it just as easily.

TO FREEZE OR UNFREEZE A CARD

  1. Sign in to your mobile app* and select the credit card you’d like to freeze or freeze your debit card by selecting your checking account.
  2. Select Manage Cards, then select Freeze Card from the next menu.
  3. Slide the button beneath the card you’d like to freeze to the right and a frozen icon will appear. To unfreeze your card, slide the same button back to the left.

Get Paperless Statements

Reduce your risk of identity theft through mail fraud by getting your account statements online. Enroll now!

MOBILE

  1. Sign in to the mobile app* and tap More on the bottom menu.
  2. Select Account & Tax Statements.
  3. Tap Digital Statement Delivery and save options.

You’re Automatically Protected

Disclosures

1

Freeze/unfreeze is not available for business, CUCARD, and prepaid cards.

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