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Get the Most Out of Digital Banking*

Get the Most Out of Digital Banking*

These step-by-step guides will help you get the best online and mobile experience.

Account & Settings

Set Up Personalized Notifications

Video Transcript for Set Up Personalized Notifications Screens

(DESCRIPTION)

Against a white background, blue bubbles float on screen, with text that reads Digital Banking Made Easy. Message and data rates may apply. Terms and Conditions are available.

(SPEECH)

Digital Banking Made Easy

Hi, I'm Sam with Navy Federal Credit Union.

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A man's head and shoulders. He wears a badge with a check mark on it.

(SPEECH)

Did you know you can personalize what notifications you get and how you get them?

Here's how to set up your personalized notifications.

Start by signing in to your account.

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Image of Navy Federal Credit Union account page for Captain John Q Member showing available balances for checking accounts, savings accounts, and certificates of deposit.

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From online banking, select your name from the top right navigation bar and click Notification Settings.

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Browser and app windows are displayed and navigated through the described process.

(SPEECH)

From the mobile app, select More from the bottom navigation bar and click Settings from the top of the screen.

Then, select Notification Settings.

Here, you can enroll in notifications for Accounts, Cards and Security.

Let's look at accounts.

Select the account that you'd like to personalize.

On this screen, you can choose from a list of notifications that you'd like to receive, such as deposit confirmations, or notifications if your available balance falls below the amount you choose.

To set your available balance notification, click Available Balance Falls Below, enter the amount you want and click Save.

Select the corresponding icons to choose whether you'd like to receive push, text or email notifications.

If you would like to receive text notifications, you'll need to enroll to select that option.

From online banking, you'll click Edit to choose how to receive the notification.

To enroll in text notifications, enter the mobile number you'd like to use, then hit Save.

To begin sending you text notifications, Navy Federal will need to send an initial enrollment text.

You can either hit Send to get that enrollment text now, or select Not Now.

If you choose to receive it now, you'll get a text you'll need to reply to and then select Done.

If you choose Not Now, return to the screen when it's convenient for you so we can send the text and finish your enrollment.

Once you select your preferred method for all the notifications you'd like to receive, press Save.

You'll get a confirmation that your preferences have been updated.

And remember-you can always follow the same steps to personalize notifications for your other Navy Federal accounts and cards.

(DESCRIPTION)

Images of different aspects of the bank app appear. The home screen, a person's credit, their rewards, the make payment bar, the move money symbol, among others.

(SPEECH)

Now that's mobile banking made easy.

(DESCRIPTION)

The logo for Navy Federal Credit Union with text that reads, army, marine corps, navy, air force, space force, coast guard, and veterans. Text below reads, get more info at navy federal dot org, slash, digital banking. Insured by N C U A. The Zelle and Zelle's related marks are wholly owned by Early Warning Services, L L C and are used herein under license. Message and data rates may apply to Digital Banking, N F C U copyright 2024.

(SPEECH)

Message and data rates may apply.

Visit navyfederal.org for more information.

Set Up Personalized Notifications Audio-Described Video

  1. Sign in to your account.
  2. From online banking, select your name from the top right navigation bar and click Notification Settings.
  3. From the mobile app,* select More from the bottom navigation bar and click Settings from the top of the screen. Then, select Notification Settings.
  4. Select the account you’d like to personalize.
  5. Choose from the list of notifications you’d like to receive.
  6. Select the corresponding icons to choose whether you'd like to receive push, text or email notifications.
  7. Once you select your preferred method for all the notifications you'd like to receive, press Save.

Forgot Username or Reset Password

Video Transcript for Forgot Username or Reset Password

(DESCRIPTION)

 Against a white background, blue bubbles float on screen, with text that reads Digital Banking Made Easy. Message and data rates may apply. Terms and Conditions are available.

(SPEECH)

Digital Banking Made Easy.

We know it can be easy to forget your username or password.

But that's okay!

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A graphic of a computer and phone.

(SPEECH)

We're here to help.

Hi, I'm Sam with Navy Federal Credit Union.

(DESCRIPTION)

A man's head and shoulders. He wears a badge with a check mark on it.

(SPEECH)

If you've forgotten your current password, select Sign in Help when you go to sign in and click Recover Username & Password.

(DESCRIPTION)

Browser and app windows are displayed and navigated through the described process.

(SPEECH)

Enter your personal information like your card or account number, date of birth and Social Security number.

Click Continue and select how you would like to receive your security code.

We can send a text, push notification or email.

Select Send.

Find the code from the method you chose, enter it, and click Submit.

Enter your new password following the requirements and select Submit Password.

That's it!

(DESCRIPTION)

A green circle with a white check mark appears on the screen

(SPEECH)

If you can't remember your username, finding it is simple.

To get started, sign in to the mobile app and select More from the bottom navigation bar.

Select Settings and then click Sign in & Device Settings.

Here you'll see your username.

You can also change your username or password from this screen if needed.

To change your password, click on it.

Review the requirements and enter your current password followed by your new password.

Click Save, and just like that your password is changed!

(DESCRIPTION)

Images of different aspects of the bank app appear. The home screen, a person's credit, their rewards, the make payment bar, the move money symbol, among others.

(SPEECH)

Now, that's digital banking made easy.

(DESCRIPTION)

The logo for Navy Federal Credit Union with text that reads, army, marine corps, navy, air force, space force, coast guard, and veterans. Text below reads, get more info at navy federal dot org, slash, digital banking. Insured by N C U A. The Zelle and Zelle's related marks are wholly owned by Early Warning Services, L L C and are used herein under license. Message and data rates may apply to Digital Banking, N F C U copyright 2024.

(SPEECH)

Message and data rates may apply.

Visit navyfederal.org slash digital banking for more information.

Forgot Username or Reset Password Audio-Described Video

  1. Go to sign in to your account.
  2. Select Sign in Help and click Recover Username & Password.
  3. Enter your personal information.
  4. Click Continue and select how you’d like to receive your security code (text, push notification or email).
  5. Select Send.
  6. Enter the code from the method you chose and select Submit.
  7. Follow the requirements to enter a new password and click Submit Password.
  8. To find your username, sign in to the mobile app* and select More from the bottom navigation bar. Select Settings and then click Sign in & Device Settings.

Update Address, Email & Phone Number

Video Transcript for Update Address, Email & Phone Number

(DESCRIPTION)

Against a white background, blue bubbles float on screen, with text that reads Digital Banking Made Easy. Message and data rates may apply. Terms and Conditions are available.

(SPEECH)

Digital Banking Made Easy.

Personal information could change.

Maybe you moved, changed your number or email address.

Thankfully updating your account is very simple!

(DESCRIPTION)

A woman's head and shoulders. She wears a badge with a check mark on it.

(SPEECH)

Hi, I'm Alexis with Navy Federal Credit Union.

(DESCRIPTION)

A view of the Navy Federal website. And a close-up on the top right corner, where a cursor clicks on the word profile.

(SPEECH)

Start by signing in to your account.

(DESCRIPTION)

Browser and app windows are displayed and navigated through the described process.

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If you're using online banking, select your name from the top of the page and click Profile.

(DESCRIPTION)

A view of the Navy Federal mobile app. A cursor clicks on the word more, in the bottom right, and then the word profile, in the top left.

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If you're signing in from the mobile app, select More from the bottom navigation bar and then Profile.

You'll see all your contact information and can make edits to your email, phone number and address as needed.

To make changes, click on the section you would like to update.

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A cursor clicks on the email section. Then a new email address is entered into the box. A cursor clicks on the save button.

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Enter the new information and select Save.

A cursor clicks on the phone section. A phone number is entered into a box.

If you're updating your phone number, you can add additional numbers like your home or work number.

Then, your profile is up to date!

(DESCRIPTION)

Images of different aspects of the bank app appear. The home screen, a person's credit, their rewards, the make payment bar, the move money symbol, among others.

(SPEECH)

Now, that's digital banking made easy.

(DESCRIPTION)

The logo for Navy Federal Credit Union with text that reads, army, marine corps, navy, air force, space force, coast guard, and veterans. Text below reads, get more info at navy federal dot org, slash, digital banking. Insured by N C U A. The Zelle and Zelle's related marks are wholly owned by Early Warning Services, L L C and are used herein under license. Message and data rates may apply to Digital Banking, N F C U copyright 2024.

(SPEECH)

Message and data rates may apply.

Visit navyfederal.org for more information.

Update Address, Email & Phone Number Audio-Described Video

  1. Sign in to your account.
  2. If you’re using online banking, select your name from the top of the page and click Profile.
  3. If you’re signing in from the mobile app,* select More from the bottom navigation bar and then Profile.
  4. Click on the section you’d like to update.
  5. Enter the new information and select Save.

Make a Mobile Deposit*

How to Make a Mobile Deposit

Video Transcript for How to Make a Mobile Deposit

(DESCRIPTION)

A voice reads out text that appears onscreen. The images described are graphic illustrations.

(SPEECH)

Digital Banking Made Easy

With Mobile Deposits, you can deposit personal and business checks safely and securely from anywhere, anytime on your mobile device-all without having to visit a branch or ATM.

(DESCRIPTION)

A dollar sign on a phone, a calendar, a clock and a check.

A woman's head and shoulders. She wears a badge with a check mark on it.

(SPEECH)

Hi, I'm Sara with Navy Federal Credit Union.

(DESCRIPTION)

A series of phone screens show the operations being described, including the Accounts screen, the Mobile Deposits screen, select account screen, the Amount screen, and the front photo checklist.

(SPEECH)

To get started, sign in to the mobile app and select Deposits from the bottom navigation bar.

Tap Make Deposit and select Allow on the pop up to make your camera accessible.

Then, choose the account where you want the money to go and click Continue.

Enter the amount you're depositing.

Next, look over the provided Front photo checklist.

Make sure you have good lighting, and your camera is in focus.

When ready, tap Take Photo.

(DESCRIPTION)

The phone rotates to landscape to take the photo of the front of the check, then returns to a vertical orientation and shows the back photo checklist. The phone rotates to landscape again to take the photo of the back of the check and then returns to a vertical orientation and shows the Review screen followed by the Confirmation screen.

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Once the front of the check is captured review the back photo checklist, making sure the check has been signed by all payees and that you've written For Mobile Deposit Only at NFCU on the back.

When ready, tap Take Photo.

Once you have followed these instructions for capturing images of the check, confirm everything is correct.

If you'd like, you can even add a note to remind you what the check was for.

Select Make Deposit, and you're done!

You'll get an email confirming your deposit.

Now, that's digital banking made easy.

(DESCRIPTION)

The screen fills with different portions of the phone banking app graphics.

The logo for the navy federal credit union. Text beside it reads, army, marine corps, navy, air force, space force, coast guard, and veterans. Text underneath reads, get more info at navy federal dot org slash digital banking. Insured by N C U A. New text appears and says our members are the mission. Disclosure: Zelle and the zelle related marks are wholly owned by Early Warning Services, L L C and are used herein under license. Message and data rates may apply. Visit navy federal dot org for more information. N F C U copyright two thousand and twenty four.

(SPEECH)

Message and data rates may apply.

Visit navyfederal.org for more information.

How to Make a Mobile Deposit Audio-Described Video

  1. Sign in to your account.
  2. Select Deposits from the navigation bar.
  3. Tap Make Deposit and select Allow on the pop up to give access to your camera.
  4. Choose the account you want the money to go to.
  5. Click Continue.
  6. Enter the amount you’re depositing.
  7. Review the checklist and ensure the check is signed by all payees and For Mobile Deposit Only at NFCU is written on the back.
  8. Tap Take Photo and follow the instructions for capturing the images of the front and back of the check.
  9. Confirm everything is correct and select Make Deposit.

How to Manage Your Cards

How to Manage Your Cards

Video Transcript for How to Easily Manage All of Your Cards

(DESCRIPTION)

Against a white background, blue bubbles float on screen, with text that reads Digital Banking Made Easy. Message and data rates may apply. Terms and Conditions are available.

(SPEECH)

Digital Banking Made Easy Ever misplaced a debit or credit card and want to freeze the account while you look for it?

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A graphic of banking cards with a frozen symbol.

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Or, maybe you need to activate a card or change your PIN on the go?

(DESCRIPTION)

A picture of the navy federal credit union's page for card activation.

The cards page.

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Good news!

You can easily manage all your cards in our Cards tab.

Hi, I'm Brandon from Navy Federal Credit Union.

(DESCRIPTION)

A man's head and shoulders. He wears a badge with a check mark on it.

(SPEECH)

To get started, sign in to your account and select Cards from the navigation bar.

From there, you can see all your cards.

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Browser and app windows are displayed and navigated through the described process.

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To freeze or unfreeze a card, simply tap Freeze Cards.

Then move the toggle next to the card you want to change.

To activate a card, select the card and click Activate New Card.

Enter the 3-digit code on the back of your card and select Activate.

To change your PIN, select Change PIN and choose your new 4-digit PIN and click Submit.

For more security and card maintenance options, select a card from your account.

Here you can dispute transactions, report a missing card, report fraud and more.

You can even add travel plans so your card won't be declined while traveling.

Select the task you're looking for and follow the prompts.

(DESCRIPTION)

Images of different aspects of the bank app appear. The home screen, a person's credit, their rewards, the make payment bar, the move money symbol, among others.

(SPEECH)

Now, that's digital banking made easy.

Message and data rates may apply.

(DESCRIPTION)

The logo for Navy Federal Credit Union with text that reads, army, marine corps, navy, air force, space force, coast guard, and veterans. Text below reads, get more info at navy federal dot org, slash, digital banking. Insured by N C U A. The Zelle and Zelle's related marks are wholly owned by Early Warning Services, L L C and are used herein under license. Message and data rates may apply to Digital Banking, N F C U copyright 2024.

(SPEECH)

Visit navyfederal.org for more information.

Manage Your Cards Audio-Described Video

  1. Sign in to your account.
  2. Select Cards from the navigation bar.
  3. Click Freeze Cards to freeze or unfreeze a card.
  4. Move the toggle next to the card you want to freeze or unfreeze.
  5. To activate a card, select the card and click Activate New Card. Enter the 3-digit code on the back of your card and select Activate.
  6. To change your PIN, select Change PIN, choose your new 4-digit PIN and click Submit.

Payments

Move Money

Video Transcript for How To Seamlessly Move Money and Schedule Payments

(DESCRIPTION)

Against a white background, blue bubbles float on screen, with text that reads Digital Banking Made Easy. Message and data rates may apply. Terms and Conditions are available.

(SPEECH)

Digital Banking Made Easy Moving your money is simple and quick.

(DESCRIPTION)

A man's head and shoulders. He wears a badge with a check mark on it.

(SPEECH)

Hi, this is Brandon from Navy Federal Credit Union.

(DESCRIPTION)

A graphic showing two separate bank accounts, one called EveryDay Checking, and one called Share Savings. A coin shows money moving from the savings account into the checking account.

(SPEECH)

Seamlessly move money between your Navy Federal accounts and schedule payments to your Navy Federal Credit Card or other loans from one easy-to-navigate place.

You can also move money to and from an external account or another member, set up Bill Pay or send money with Zelle®.

(DESCRIPTION)

A graphic on screen showing the pages of the Navy Federal Credit Union, with a navigation bar with pages titled, Move Money, Cards, Statements, and more.

(SPEECH)

To get started, sign in to your account and select Move Money from the navigation bar.

Then click Start Transfer.

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The page titled, Move Money, with Upcoming Transactions listed below. Above upcoming transactions, buttons with actions such as Start Transfer, Bill Pay, and Manage Accounts.

(SPEECH)

First, choose the account you want the money to go to, and then select the account you want to move the money from.

Simply enter your transaction details-like how much money you want to move, how often you'd like it to occur and the date-a confirmation of your transaction will appear and you're done!

Now, that's digital banking made easy.

(DESCRIPTION)

The logo for Navy Federal Credit Union with text that reads, army, marine corps, navy, air force, space force, coast guard, and veterans. Text below reads, get more info at navy federal dot org, slash, digital banking. Insured by N C U A

(SPEECH)

Message and data rates may apply.

Visit navyfederal.org for more information.

(DESCRIPTION)

New text on screen reads, our members are the mission. Zelle and the Zelle related marks are wholly owned by Early Warning Services L.L.C. and are used herein under license. Message and data rates may apply. Visit navy federal dot org for more information. N.F.C.U. 2024.

Move Money Audio-Described Video

  1. Sign in to your account.
  2. Select Move Money from the navigation bar.
  3. Click Start Transfer.
  4. Choose the account you want the money to go to, and then select the account you want to move the money from.
  5. Enter transaction details like how much money you want to move, how often you’d like it to occur and the date.
  6. Select Continue.
  7. Review the information and select Submit.

Bill Pay

Video Transcript for How to Use Bill Pay

(DESCRIPTION)

Against a white background, blue bubbles float on screen, with text that reads Digital Banking Made Easy. Message and data rates may apply. Terms and Conditions are available.

(SPEECH)

Digital Banking Made Easy Let's use digital banking to make paying your bills simple.

(DESCRIPTION)

A man's head and shoulders. He wears a badge with a check mark on it. Coins move out of a jar and are absorbed by a bill icon.

(SPEECH)

Hi, I'm Brandon with Navy Federal Credit Union.

With Bill Pay, you can set up one-time and recurring payments to all your billers.

(DESCRIPTION)

Browser and app windows are displayed and navigated through the described process.

(SPEECH)

Start by signing in to your account and select Move Money from the navigation bar.

Click Bill Pay.

From here, you can see upcoming bills and reminders under Unpaid Bills or view My Billers to see your billers and their details.

Select the Activity tab to see any scheduled, processing or previous payments.

To add a new biller, click Add Biller.

Enter the required information and click Add.

To make a payment, select Pay for the biller you're paying.

You can also pay multiple billers.

If using online banking, check the box to the left of the biller name.

From the mobile app, select Pay Bill for each biller.

Next, complete payment details, including the amount, the estimated delivery date and the account the money is coming from.

Click Pay and then you're done!

You can even set up automatic payments to billers, schedule payments up to a year in advance or set reminders!

Now, that's digital banking made easy.

(DESCRIPTION)

Images of different aspects of the bank app appear. The home screen, a person's credit, their rewards, the make payment bar, the move money symbol, among others.

(SPEECH)

Message and data rates may apply.

(DESCRIPTION)

The logo for Navy Federal Credit Union with text that reads, army, marine corps, navy, air force, space force, coast guard, and veterans. Text below reads, get more info at navy federal dot org, slash, digital banking. Insured by N C U A. The Zelle and Zelle's related marks are wholly owned by Early Warning Services, L L C and are used herein under license. Message and data rates may apply to Digital Banking, N F C U copyright 2024.

(SPEECH)

Visit navyfederal.org for more information.

Bill Pay Audio-Described Video

  1. Sign in to your account.
  2. Select Move Money from the navigation bar.
  3. Click Bill Pay.
  4. Select Pay for the biller you’re paying.
  5. Complete payment details and select Pay.
  6. Review payment details. Click Pay.

Get Started with Zelle®

Video Transcript for Get Started With Zelle

(DESCRIPTION)

Against a white background, blue bubbles float on screen, with text that reads Digital Banking Made Easy. Message and data rates may apply. Terms and Conditions are available.

(SPEECH)

Digital Banking Made Easy Did you know you can quickly send and receive money using Zelle?

(DESCRIPTION)

A woman's head and shoulders. She wears a badge with a check mark on it.

(SPEECH)

Hi, I'm Geralyn with Navy Federal Credit Union.

(DESCRIPTION)

Images of account screens appear. One is from a laptop, and the other, from a phone. The move money symbol glows and two boxes appear on the phone screen. One has Send Money and the other has Request Money in its box.

(SPEECH)

To get started, sign in to your account.

Select Move Money from the navigation bar and then Zelle.

From here you can choose to send money, request money or split the cost of the bill.

For now, let's look at how to send money.

(DESCRIPTION)

A graphic showing a mobile screen with recipients listed.

(SPEECH)

Select Send Money and click New Contact to enter your contact's first and last name.

Then, enter either their email address, U.S. mobile number or account number.

Keep in mind Zelle should only be used to send money to people and businesses you know and trust.

Select Save.

(DESCRIPTION)

A graphic showing a screen titled Verify Information and then Send.

(SPEECH)

Review the information and click Continue.

Enter the amount of money you'd like to send.

You can either send money now or press change to select a different date or frequency.

Under the dropdown menu, select From My and choose the account you'd like to send money from.

Then select Review.

Once everything looks good, hit Send.

You're all set!

Now, that's digital banking made easy.

(DESCRIPTION)

Images of different aspects of the bank app appear. The home screen, a person's credit, their rewards, the make payment bar, the move money symbol, among others.

The logo for Navy Federal Credit Union with text that reads, army, marine corps, navy, air force, space force, coast guard, and veterans. Text below reads, get more info at navy federal dot org, slash, digital banking. Insured by N C U A. The Zelle and Zelle's related marks are wholly owned by Early Warning Services, L L C and are used herein under license. Message and data rates may apply to Digital Banking, N F C U copyright 2024.

Get Started With Zelle® Audio-Described Video

If you’re new to Zelle®, select Get Started, review the terms and conditions and hit Accept. Choose either your email or mobile number to receive a verification code. Enter the code and select Verify. Once you’ve done that, select Send Money.

  1. Sign in to your account.
  2. Select Move Money from the navigation bar.
  3. Click Zelle®.
  4. Select Send Money and click New Contact.
  5. Enter either their email address, mobile number or account number.
  6. Select Save.
  7. Review the information and click Continue.
  8. Enter the amount of money you'd like to send.
  9. Select From My and choose the account you’d like to send money from.
  10. Click Review.
  11. Select Send.

Disclosures

Zelle® and the Zelle®-related marks are wholly owned by Early Warning Services, LLC and are used herein under license.