Managing Your Mortgage Loan Process With HomeSquad
Accessing HomeSquad
To access your HomeSquad dashboard, sign in to online banking then click More from the navigation bar and select HomeSquad application from the drop-down menu. If there's more than one borrower on your loan, you'll share the same loan hub.
Please Note: HomeSquad works best in Chrome, but is also supported by Firefox, Internet Explorer, Microsoft Edge and Safari browsers.
Check Your Loan Status
You can see your loan application’s status under Your Loan Progress on your loan dashboard.
View Your Preapproval Letter
If you're buying a home, you can view your preapproval letter in HomeSquad. You'll find it on your loan dashboard or in the Documents section.
Manage Your Documents
Viewing Documents
To view documents uploaded by you or your loan processor, go to the Documents section of your dashboard.
Uploading Documents
The Tasks section of HomeSquad alerts you of any documents that need uploading. To start an upload, simply select the corresponding task.
Acceptable file types for uploads are PDFs and images (PNG, JPG, JPEG, TIF or TIFF). Files must be under 70 MB. If you're having trouble uploading, make sure you have the appropriate file type or switch to a different browser.
If you upload multiple documents at the same time, they’ll merge into one PDF.
Signing Documents
During the application process, you’ll sign your documents in HomeSquad. Some documents may be signed electronically, while others must be signed with a pen (ink sign documents). Select the items in your Task List and follow the instructions.
FAQs
If I'm able to see more than one HomeSquad application, how do I know which one to choose?
If you see more than one HomeSquad application under Loans & Credit, select the one with the correct loan amount or last 4 digits of your loan number. If you're not sure, select one of the options for more detailed information, like the property address.
If you're in HomeSquad and need to switch to a different application, go to the top right corner and click the arrow to the right of your name. A drop-down menu will appear with an option to "Switch Application." Click to see your open applications and choose the one you wish to access.
Do co-borrowers have access to HomeSquad, too?
Can I upload documents that have not yet been requested?
Can I email documents directly to my loan officer or processor?
Why do I have to resubmit a document I already uploaded?
How can I confirm my home loan advisor received the documents I submitted?
How can I confirm which documents are actually needed vs. which are not?
Why can’t I see the document I uploaded?
How can I decrease the loan amount I've been preapproved for in my preapproval letter?
Homeowner Resources
-
Managing Your Mortgage or Equity Loan
HomeSquad provides a one-stop resource for all your mortgage management needs.
Learn More about Managing Your Mortgage or Equity Loan -
How to Make Mortgage Payments
Find out what makes up your monthly mortgage payments and learn about convenient payment options.
Learn More about How to Make Mortgage Payments -
What's an Escrow Account?
Find out how we calculate your escrow payments and get answers to your most frequently asked questions.
Learn More about What's an Escrow Account?