Managing Your HELOC

Funds are applied to your HELOC based on the time of the month they're received. If we receive the funds after the current monthly payment has been paid and before the next periodic statement has been generated, they'll be applied to the principal balance of the HELOC. If funds are received after the next periodic statement is generated, the payment will be applied toward the periodic statement as outlined in the HELOC agreement. HELOC periodic statements typically generate on the 5th of each month or earlier, if the 5th isn't a business day.

In order to pay down or pay off a HELOC loan, you must request a quote. Please send us an eMessage via online banking or call us at 1-888-842-6328, Monday-Saturday from 7 am-noon or Sunday from noon-midnight. 

A paydown is when the HELOC is paid to a zero balance, but it remains open for future use. A payoff is when the entire balance and fees are paid, the HELOC is closed, the lien is released and the credit line cannot be used again.

A HELOC may be frozen for a few different reasons. When we freeze a HELOC, we'll mail a letter detailing the reason for the freeze to the address on file. If you have additional questions, please contact the Collateral Risk Department by phone at 1-800-243-9334, option 5, by email to Collateral_Risk@navyfederal.org or by signing in to your Navy Federal account to send us an eMessage. To unfreeze your HELOC, all borrowers on the loan must submit a written request to initiate the freeze appeal and review process.

The draw period is the time during which you may advance funds from the HELOC. For standard HELOCs, the monthly payment during the draw period is the greater of 1% of the new statement balance or $100.00. For interest-only HELOCs, the payment during the draw period only includes the monthly interest charge. The repayment period begins once the draw period ends. During this time, advances are no longer allowed, and you'll make monthly payments until the loan is paid in full or the maturity date is reached. For standard HELOCs, the payment is 2.5% of the balance during the repayment period. For interest-only HELOCs, the payment is 1.75% during this time. At the maturity date, any remaining balance on the HELOC must be paid in full.

For quick access to your HELOC funds, we suggest using our Home Equity Line Platinum Card. It works like a regular credit card and is tied to your existing HELOC. To request a card, call us at 1-888-842-6328 or visit a branch.

You can also access your HELOC funds by taking out a cash advance or with a check. If you need to pay by cash or check, call us at 1-888-842-6328 or visit a branch.