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Serving With Integrity

As a not-for-profit credit union, owned and governed by our members, we’re committed to doing the right thing. For us, that starts with providing authentic care and support to our team members as whole people, extending to our members and the communities we serve. Our focus will always be on our people, our purpose and our planet.

 

  • People

    To provide members with award-winning service, it’s important we do the same for our employees. We seek out and embrace the talents and unique qualities that each team member contributes to move our mission of member service forward.

    Learn more about our people

  • Purpose

    Improving our members' financial health and overall well-being is our top priority. Our military families and the communities we serve are stronger when they have what they need to thrive.

    Learn more about our purpose

  • Planet

    How we care for this world is important, which is why we see adopting sustainable business practices and empowering our team members to make greener choices as essential to our work.

    Learn more about how we're making green choices

People

Our Team Members

The care we have for our team is reflected on our diverse and inclusive campuses. In turn, our team members are able to provide world-class service to our members. Because when our members thrive, we thrive. That’s why we stand behind our whole-person approach—focusing on the individual’s passion, abilities and growth—by offering a rewarding career including:

  • Competitive pay and benefits
  • Professional and personal development
  • Impactful guidance during life-changing events

Hiring From Within the Military Community

We understand the challenges veterans, transitioning servicemembers and military spouses face when finding meaningful work. It's why we’ve prioritized connecting the military community with rewarding career opportunities here at Navy Federal and by partnering with military organizations.

Personal connection inspires member service

Our member service rep, Melissa, knows first-hand what it's like to have a spouse deployed. Hear how she helped one young wife and mother rise above a financial challenge.

Video Transcript for Moments In The Mission - Nicole

MELISSA: My name is Melissa. I'm a senior MSR at Navy Federal Credit Union in Chesapeake, Virginia. I've been here for 5 and 1/2 years. My husband was active duty Coast Guard. He just retired, so it was just shy of 25 years having that experience of being a military spouse and knowing what families go through firsthand. I feel like I have a better connection with some of our members because I've been there. As a military spouse, people often have that commonality of if my husband or wife is gone, everything breaks. And it's true. And it's nice to know that if a member is in a situation where their spouse is deployed, we can guide them through things.

I was assisting a younger member. Her spouse was deployed. Her husband had recently been approved for a loan. She wasn't on the loan. They had not gotten a power of attorney with us to give her authority to pick up the loan check. So we worked with another branch and the spouse was able to go to the other branch and sign the Navy Federal power of attorney, so we were able to take care of it for her. It was really important for not only her, but for us here at the branch, because she was a military spouse and she was young and she had two kids.

Especially for anyone that has a military member that's deployed financial things can be really stressful. What I do daily in a branch, it really is truly all about the members, how we can improve their financial health, how we can improve their livelihood. Members come in, they share stories a lot. Sometimes I feel like it's a therapy session for them. They may not have someone else to talk to. Or in that moment they may be experiencing something. It's really cool that they trust us with not only their finances but their personal lives too. A lot of times, we'll assist members and they may not have the answer that they want right away, but Navy Federal has tools and services and products that will turn their no into a yes. I love to help people find their yes.

Audio Described Video 

of all branch employees are military familyFootnote 1

of all branch employees are military spousesFootnote 1

What Our Members Are Saying

"Navy Federal Credit Union is always there when I need them most. As a Veteran, it’s a blessing & nice to know there’s a financial institution who truly honors you and respects your service & sacrifice to this country. The reps are always kind, professional & helpful. I love NFCU! Thank you for your service to me."

Real Stories About Our People

Purpose

A Member-Focused Mission

Our members are at the heart of everything we do. We're here for more than their financial needs—we’re here for their overall success.  To be there when and where they need us is why many of our branches are on or near military installations, and why we're available 24/7 to answer their calls.

Not only do we provide financial education resources, products and services designed for every life stage, but we're there for our communities to help improve outcomes for everyone.

Helping Our Members Earn and Save More

Our members could earn and save $461 per year just by banking with us. And, we give back to our members in the form of great rates and low fees. It’s how, in total, our membership could earn and save $4.14 billion per year.Footnote 2

Learn More About the Value of Membership

Fostering Financial Wellness

From expert advice to budget calculators, our financial wellness program MakingCents gives you the tools and resources that can help you stay on top of your finances and achieve your financial goals.

To help our members further reach their goals in 2023, we conducted over 2,750 financial literacy and wellness presentations at our branch communities.

Browse Resources

Supporting Our Communities

We’re intentional in how we show up for others. Through our Navy Federal Serves program, we’re working to strengthen the financial and overall well-being of communities, and help build vibrant, sustainable futures.

Learn More About Navy Federal Serves

Serving With Compassion in Action

Video Transcript for Moments in the Mission: Alberto

ALBERTO: My name is Alberto. I've been with Navy Federal for 20 years. I'm a senior member service representative. "Members Are the Mission" is exactly what it is. They are the mission. They are number one. They are central to everything we do here at Navy Federal.

I had a member one time. She was a service member. She was not able to get approved for a loan. So I gave her some tips on how to work on her credit. She was able to use those tips. And maybe about four or five months later, she finally got approved for a vehicle.

She came up to the branch. She took me outside. And she showed me the car, and she said that she named it Alberto. I was very overwhelmed that she would name her vehicle after me. And on top of that, it was my favorite color red. So that was extra cherry on top.

We always want to create those moments of wow that can make an impression and to show them that we are a world-class financial institution. And that was a big moment of wow for both of us. It is an honor to do that.

When I help a service member who's very young, I see my son because these members are our family. So you do everything you can to set them up for success. I love to spend time with my son. We really enjoy playing video games because, first of all, they're fun. But there's definitely challenges in video games, and you have to use your mind. You kind of have to think outside the box.

And I do feel like that helps me in my career at Navy Federal because we're here to solve members' problems. Having a parent in the military definitely prepared me for my career here at Navy Federal. I know what it's like to have a parent that's on deployment. There's a lot of things you still have to take care of. So I think it made me very empathetic because I knew what they were going through.

We want to make sure that their online access is ready to go, web bill pay's taken care of, and direct deposit is set up because they need that peace of mind that their finances are being taken care of while they're out there defending our country. My biggest goal every day is to make as many people smile and laugh as I can.

[MUSIC FADES OUT] 

Audio Described Video

Why would a member name her car after one of our branch reps? Compassionate service, that's why. Member Service Rep, Alberto, shares the heartwarming story of how he helped a member get her finances back on track, allowing her to score her dream car. Alberto says it's his personal connection to the military that's the driving force behind his quality of service to our members.

Real Stories About Our Purpose

Planet

A Sustainable Workplace

We work to reduce our environmental footprint on an enterprise level, while also empowering and educating our team members to make greener choices through our Greening Up! Program. We're also proud to have earned the LEED® certification distinction for 8 buildings across our campuses.

In 2023, we focused on protecting our planet by:

  • Participating in Solar Together at our GPO campus to ensure 50% of our electrical use is sourced from 100% reusable energy and lower operational costs over the next 25 years
  • Tackling new enterprise-wide projects to make our facilities more sustainable, including installing solar panels, more efficient lighting, energy plants and waste diversion systems
  • Saving 898 cubic yards of landfillFootnote 3
  • Keeping 10,771 pounds of pollutants from the atmosphereFootnote 3
  • Saving 736,032 kilowatts of energyFootnote 3

 

gallons of water savedFootnote 3

 

pounds of materials collected for recyclingFootnote 3

 

trees savedFootnote 3

 

Trash Can Initiative Launches at Vienna, VA Campus

Can tossing our workstation trash cans help reduce our carbon footprint? The new initiative, as part of our Greening Up! program, is our latest push to operate more sustainably. Learn more about the ways we’re working to make our campuses greener.

Read the Blog 

Disclosures

1

Employee data as of June 30, 2023.

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2

Dollar value shown represents the results of the 2023 Navy Federal Member Giveback Study. The Member Giveback Study takes into consideration internal market analyses comparing Navy Federal products with industry national averages, as well as member discounts, incentives, and other savings.

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3

Data from 2023 Safeguard Shredding Environmental Recycling Activity Report.

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