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Our Members Are the Mission®

Our Members Are the Mission®

As our valued member, you're at the heart of everything we do, and we strive to do what's right for you.

Our Values

Focusing on values of Service, Integrity and Community supports our mission to make you our top priority.

  • We Serve With Compassion

    Compassionate service goes beyond knowing your name and rank. It’s understanding and caring about what’s important to you. That’s why we’re truly dedicated to your overall financial well-being and helping you achieve what you want in life.

  • We Put Members First

    As a not-for-profit credit union, we strive to do what’s right for our membership as a whole, so we can bring real value to each and every member. It’s a matter of integrity and simply the right thing to do. So, you can trust that 24/7/365, we’re focused on your needs.

  • We Champion Community

    We’re dedicated to fostering financial health and well-being for the military, veterans, and their families, and to embracing and celebrating diversity and inclusion in all the communities we serve. Because as a community, we’re stronger together.

Our Story

Navy Federal Credit Union was founded during the Great Depression by 7 Navy Department employees who wanted to help themselves and their co-workers reach their financial goals. They envisioned a credit union that would offer loans with affordable rates and manageable terms. They wanted to encourage building financial security by providing a safe place to deposit savings and earn dividends. So they pooled their money and invited others to join.

What started as a small group of naval employees with similar goals in 1933 has grown to include officers and enlisted men and women of all branches of the military, veterans, DoD employees and their family members. Today, we're proud to continue to serve the unique needs of our 14 million member-owners.

The same mission that inspired our founders drives us today.

View our Corporate Fact Sheet 

Member-Owned, Not-for-Profit

We're a member-owned and not-for-profit credit union exclusively serving the military, veterans and their families. Our members are owners, not just customers, and each one of them has a vote.

Because we’re not-for-profit, any surplus funds are returned to our members as dividends, reduced loan interest and improvements to our products and services. That means we have great rates, lower fees and exclusive discounts.

Strong, Safe and Secure

Navy Federal Credit Union is built on a sound foundation. We adhere to a strong Code of Ethics focused on honesty and transparency in our products and service to our members.

  • The National Credit Union Administration (NCUA), a U.S. Government Agency, insures members’ savings up to $250,000 and IRA funds up to $250,000.
  • We always adhere to sound financial underwriting practices.
  • We're regularly audited by PricewaterhouseCoopers LLP, an independent auditing firm.

To learn more about our business practices, visit our Company Information page.

Our Members Come First 

Helping members reach their goals with the best products and service possible is what we do. 

Awards and Recognitions

We're proud to be consistently recognized for our efforts to provide members the very best. 

Learn more about our awards and recognition

Commitment to Service Excellence

We're committed to exceptional member service and experience. 

Learn more about our service

Accessibility

We're focused on ensuring all members have equal access to our products and services.

Learn more about our accessibility initiatives

Insights and Guidance

Our in-house experts share their stories and offer information to help you navigate your financial journey.

Learn More about the Navy Federal blog

Additional Resources

Our Members Are the Mission®

 

Learn more about how we serve with integrity and champion our people, our purpose and our planet. 

Disclosures

The views expressed in the reviews are solely those of the individuals posting them. The testimonials are substantively the words of the individual reviewer, but may have undergone minor clerical revisions to ensure readability, add context, or protect private information. Any imagery displayed is for decorative purposes only and is not necessarily associated with the reviewer.

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