President's Message

Many of our members and their families have been impacted by the ongoing military action in the Middle East. My thoughts—and those of everyone at Navy Federal—are with the men and women serving our country around the world. 

Navy Federal is closely monitoring this situation and its potential impact on a broader segment of America’s military community. Having served in the US Navy for 35 years, I understand the stress and emotions these circumstances can cause for Servicemembers and their families. Your sacrifices remain the motivation behind Navy Federal’s mission, and we’re committed to being with you every step of the way.

As always, Navy Federal team members at our US-based contact center are available 24/7/365 to help you through this season with guidance, stability, and practical solutions. While support remains available for all members at all times, we are prioritizing calls from impacted military families with the goal of lightening their burden so they can focus on their mission at hand.

Our team is actively communicating with members in the region. In addition, Emergency Relief Loans and moratoriums on a number of account fees are being made available for eligible members and their families, specifically those deployed into combat regions.

More broadly, Navy Federal’s Information Security teams are continually monitoring for potential cybersecurity risks, threats of which are elevated in the current climate. Our teams and partners are prepared to respond if additional action is necessary to protect member finances and personal account information. 

No matter the circumstances in the world around us, Navy Federal’s commitment remains the same: to be a steady, reliable partner for our members—whether that means providing help managing accounts, accessing digital banking tools, adjusting payments, or speaking directly with one of our knowledgeable representatives. While the latest data continue to show a mixed picture of our national economy, we know many families are navigating higher everyday costs. We’re committed to meeting those challenges head on. As a not for profit credit union built to serve the military community, our priority is to help members stay financially confident and resilient in every economic environment.

While we hope for a swift and definitive ending to this conflict, we remain grateful for the voluntary service of the men and women around the world who work tirelessly to keep our nation safe, sovereign, and free. As we closely monitor global events and adapt as needed to support our members, please remember that we’re always just a call, click, or branch visit away. Thank you for placing your trust in Navy Federal.

Sincerely,

Dietrich Kuhlmann
President/CEO
Navy Federal Credit Union