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Account Security—It’s Our Top Priority

We're serious about security. Our dedicated staff uses state-of-the-art fraud prevention systems to monitor your accounts for suspicious activity 24/7. And, our 2-step verification process provides your accounts with even more security.

Bank Confidently With Additional Security Features

Whether you’re shopping, opening an account, transferring money or just checking your balance, you want to be sure your transactions are secure. We offer a number of additional security features to help you stay ahead of the rise in scams and security issues.

Quickly Set Up Security Features

Sign in to our mobile app* to set up features like customizable notifications or freeze /unfreeze your card.

Set Up Security Features

A Quick Checkup for Your Account

Our new in-app security health check will automatically scan your accounts for needed updates. Here's what we look at:

Have you recently experienced an event like one of these?

Username

Every member is assigned an Access Number, but you shouldn't use it for your sign in credentials. Instead, replace it with a unique username to make it harder for fraudsters to guess. Use letters, numbers and special characters.

Biometric Sign In

You can use biometrics like a fingerprint or facial recognition to sign in. It's a great security feature because if you lose your phone, it won't allow others to access your account.

Contact Info

In case of an emergency, suspicious activity, or a security threat, or if we need to verify your identity, we’ll need to know how to contact you. So it’s important to keep us up to date.

Third-Party Services 

When you link a third-party service to your Navy Federal account, it may collect your financial data, such as account balances and transaction history until you unlink it. We recommend you limit third-party services to
only those you use.

Unsafe Network Connection

You’ll only see this alert when we detect your network connection isn’t private, meaning your financial information is at risk of being seen by others. If you see this alert, the safest thing to do is use a different network or wait until you’re on a network that you know and trust.

Is It Safe to Share My Data With a Financial App?

Many financial apps require you to share your financial accounts’ usernames and passwords. So, you’re giving a third party full access to your financial and personal information (like your Social Security number). Things you should know:

  • Security & privacy standards. How will they use your information, for how long and will they share it? Are you protected in case of a breach?
  • Ending their access. Some apps continue to pull your information, even if you delete them. To truly end their access, delete your account with them and change your Navy Federal password. You can also enable security notifications.

More Ways to Protect Yourself

  • Make sure your operating systems, software and browsers are up-to-date and that you have antivirus and firewall protection.
  • Set strong passwords and enable screen locks to keep others from using your devices.
  • Keep your sign in credentials private—Navy Federal will never ask for them.
  • Clear your devices’ caches and browsing history to protect passwords and payment history.
  • Be extra cautious when using public computers or Wi-Fi, and don’t use them for financial transactions.
  • Be aware of privacy policies and terms and conditions on sites you use and on anything you download.
  • Check for a padlock symbol and "https" in your browser's address bar before sharing payment information.
  • Download apps and software only from authorized vendors.

What to Do If You Suspect Your Identity/Account Is Compromised

If you believe someone has unauthorized access to your personal information, follow these steps immediately:

  • Make sure you have the most recent version of your firewall, antivirus and spyware detection software.
  • Run a virus scan on your computer and remove any threats it detected.
  • Change all your passwords from an uninfected device.
  • Check your accounts frequently and report any unauthorized transactions to us as soon as you notice them.

Disclosures

App Store is a trademark of Apple, Inc., registered in the U.S. and other countries. Google Play is a trademark of Google LLC.