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Our Members Are the Mission®

Our Members Are the Mission®

To be recognized for exceptional member service and a positive workplace environment lets us know we're living up to our mission, providing those we serve with the very best. 

Member Service Awards: We're Member Driven

With every call and every transaction, we take the opportunity to make a difference in our members' lives. We're proud to be consistently recognized for those efforts.

  • #1 Among Banks in Newsweek's Most Trustworthy Companies in America

  • #1 Among Banks Multichannel for Customer Experience in Forrester's CX Index™ Survey

Choosing where you put your money and who you trust to help you reach your goals is a big decision. Learn more about our commitment to service excellence

 

Military Service Awards: We're Military-Minded

We were founded with a vision to provide affordable loans for military members. We continue that legacy today, earning honors for supporting the financial goals for servicemembers and their families. 

  • Best Military Bank and Credit Union by Military Wallet
  • Credit Union of the Year–Navy's Distinguished Credit Union Service Award for Naval Station Great Lakes, Great Lakes, IL Branch by the U.S. Navy
  • Best Military Bank and Credit Union by US News & World Report

Award-Winning Products to Support Your Goals  

We want you to earn more, save more and live the life you want, knowing we're behind you every step of the way. 

  • Credit Cards: The lead for customer experience among credit card issuers in Forrester's 2021 CX Index™ survey.Footnote 1
  • Mortgages: US News & World Report's Best Mortgage Lender 2020, Best Mortgage Lender for VA Loans–Best Overall Experience by NerdWallet
  • Savings: Military Saves Designation of Savings Excellence 2020
  • Student Loans: The Simple Dollars Best Credit Union for Student Loans 2020 
  • Business Solutions: Digital.com Best Banks for Small Businesses 2020 

Workplace Environment Awards: We're Employee-Focused

Navy Federal has been recognized as a Fortune 100 Best Companies to Work For® in 2024 for the 14th year, and 13th consecutive year, due to its great benefits, numerous opportunities for development and an environment where employees can thrive.

Learn More about our workplace awards

Disclosures

1

CX Elite brands are ranked among the top 5% of the 221 Brands covered in Forrester's proprietary 2023 CX Index™ survey. The ranking was based on responses from 165,545 survey responses for the market. The proprietary survey results are based on consumers' opinions of the experiences with the brands in the survey. Forrester Research does not endorse any company included in any CX Index™ report and does not advise any person to select the products or services of any particular company based on the ratings included in such reports.

From Fortune. ©2023 Fortune Media IP Limited. All rights reserved. Used under license.