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ID Theft

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Ten Tips to Online Security

1. Install anti-virus and spyware-detection software, and a firewall and update on a regular basis, as recommended by the software providers. Remember, new viruses continue to be created. And, by keeping anti-virus and anti-spam software up-to-date, it makes it more difficult for scammers to access your personal and account information. Always check to make sure the security software is running before accessing the Internet. And back up important files to a disk to protect them from viruses.
2. Keep your PC and browser updated with patches that are released by your system vendor. Be sure to download patches only from official vendors' Web sites, and not from third-party Web sites.
3. Do not respond to e-mails, Web pages or telephone inquiries requesting you to verify your account information. Navy Federal will never ask you to verify your account information, user name or password via an e-mail using a non-secure Web site. Never provide personal or account information or respond to any attempt to collect this information. Forward all suspicious e-mails to us at phishalert@navyfederal.org, and to your Internet Service Provider. Learn more at Phishing & E-mail Scams.
4. Use "strong" passwords and NEVER share your password with anyone—even someone you know. At Navy Federal, you can select your own online password and change it as often as you'd like. It is good practice to change all your passwords every 30-60 days. Choose an alphanumeric password that contains a mix of numbers and letters. Random characters—including upper and lowercase letters—can help. Do not use numbers or words that can be easily guessed (such as your phone number, street address or child's name).
5. Protect your personal information. It's valuable. Be choosy and limit the amount of personal information you give to a site, including social networking sites such as Facebook and MySpace. Be sure to treat your Social Security number with care and read the site's privacy statement.
6. Look beyond the logo. Fraudulent e-mails or Web sites can appear legitimate as scammers often include actual logos and images they have stolen from Navy Federal. They also convey a sense of urgency, stating that if you fail to provide, update or verify your personal or account information, access to your accounts will be suspended. Be sure to look beyond the logo and NEVER give out your information.
7. Use your spam filter. If your e-mail service offers spam filters, be sure to take advantage of them. They can greatly minimize the number of fraudulent e-mails and spam that shows up in your inbox. Also, many e-mail providers give you a way to mark an e-mail as spam which helps you filter, detect and fight spammers.
8. Type, don't click. If you do open a suspicious e-mail, don't click on any links. By clicking on the links, you could unknowingly download a virus or spyware to your computer. Even if you think the e-mail is legitimate, type Web addresses into your browser instead of clicking on links. If the e-mail is from an institution you do business with, create bookmarks to visit the Web site.
9. Delete e-mails from unknown senders with nonsensical information or typos in the subject lines.
10. Protect your credit card when shopping online. When you get to the screen where you enter your credit card number, make sure there is an "s" (stands for "secure") after the http in the Web address. For example, https. Secondly, check to see if there is a tiny locked padlock in the bottom right of the screen. Lastly, if you're not familiar with the company, try to confirm a physical address, not just a P.O. Box.